COVID-19 Forces Temporary Retail Store Closure - A letter from the Owner

COVID-19 Forces Temporary Retail Store Closure - A letter from the Owner
To all our valued customers,

It is with a very heavy heart that I write this announcement, but the seriousness of what we are all about to go through is very real.

There is no point writing the same thing, you have heard/read about from every company. The COVID-19 (Coronavirus) is a very real threat on our society and we all MUST comply with Social Distancing and stay inside our homes as much as possible.

We all have a responsibility to slow the spread of this virus down. Those of you who think "oh I am young and healthy, it won't hurt me." That may be true, but you will spread the virus easily and we need to slow it down. The fact is this virus will spread through the community, but if it spreads too fast we will overwhelm our Health Facilities and there will not be enough beds to care for everyone. For example, if we have 50 beds and 60 people come in sick, 10 people will not get treatment. It will be left to Doctors to decide who gets treatment. This is happening in Italy right now. Google it. The goal is to only have 30 sick people so we can treat them.
Also if you have a health problem that isn't Coronavirus related you may not get the care you need if the health system is overloaded. The health authorities also need time to come up with a vaccine/treatment so we have to slow it down as much as possible. The only way to do this is to stay home!

Other States like NSW and Victoria have put in mandatory shut downs of all non essential businesses. In SA we are shutting our borders and have shut down bars, cafes, restaurants, cinemas and gyms. At this stage Shopping Centres are still allowed to trade, but we believe it won't be long until that changes as well.

We have made the pro-active decision as of tomorrow Tuesday 24 March 2020 to close our door of our retail store to the public. We will still be operating with a locked door, this means that we can still ship/post your orders out straight away and you can collect Pick Up orders by appointment. You must contact us and make an appointment and we will hand your items out the front door. But besides that we will not allow public into our store until the Government/Health Authorities lift the restrictions. This could be a long time.

As the owner/Director of Hero Stash, this is one of the hardest things I have ever had to do. Closing the door will severely affect the cash flow of the business. February was going well and we had lots of visitors so to say that they cannot come anymore is really hard for me. This will also be a very tough time financially for Hero Stash and I really hope we get through this.

Please stay home and support small businesses Online. Even if it isn't our business, please make the effort to support small businesses Online. Buy a Gift Card for later, buy a takeaway meal, buy your hair and toiletries products Online etc.
It is vital that we keep small businesses going through this time.

For more reading about why we need to support small business and how you can from home read this blog post by Shopify:

Once again, we are very sorry that it has come to this and we hope to be able to re-open our doors as soon as possible.
We are ready to ship your orders out straight away so please keep shopping Online.

We will continue to closely monitor the situation and keep you informed of changes and decisions made.

Stay Safe and Stay Home!


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