Refund Policy

We do not offer exchanges. All sales are final.

If any packaged contents are damaged we will happily replace the product if you notify us and return the damaged goods within 3 business days of receiving the package.

If you request an order to be canceled before it has shipped or been picked up, the order will be subject to a 10% cancellation fee.

It is rare, but if a product is priced incorrectly because of human error, we will cancel and refund the order for that product.

Damaged/faulty goods

If there is a significant manufacturing fault with a product we will inspect the item and replace it accordingly. We do our very best to ensure that all packaging and boxes are in as mint condition as possible, but at times there may be slight scuff marks on packaging from our suppliers. This is not considered a product fault and we will not provide exchanges for these types of normal wear and tear.


We are collectors ourselves and understand the importance of keeping the products in top notch condition. We pack all goods in bubble wrap and use packaging/padding to ensure the products stay safe and free from damages during transport.

Methods of payment

We accept all major credit cards, Paypal, Apple Pay, Zip, or AfterPay. Your payment will be taken from your account upon immediate receipt of your order.

To ensure that your card and personal information is kept safe and secure we use major third party merchant (Shopify Payments) to authorise your payment and Hero Stash uses Secure Socket Layer (SSL) technology. Please refer to our privacy policy for more information.


Our prices are based on RRP (Regular Retail Price) or a competitive price based on our industry knowledge. We are constantly adding and changing products on our site and prices are subject to change without prior notifications. We offer discount specials, sales and sell our display stock at a reduced rate.

All prices for Australian customers include GST (Goods and Services Tax).

It is rare, but if a product is priced incorrectly because of human error, we will cancel and refund the order for that product.

Product availability

Whilst Hero Stash staff are constantly updating the website and working hard to ensure stock levels are accurate, we do sometimes experience an inaccurate reflection of stock. If a customer orders stock that is unavailable at the time, all monies will be refunded in full.

If a product is 'Sold Out' on the Hero Stash website, please check again soon as we are constantly receiving new stock and will update the stock count accordingly.

We specialise in top quality collectable figurines from various suppliers. We hand pick our stock and can order in other items from the same product lines at request. Please contact us if there is any specific products you would like and we do our best to get it for you.

We are adding new product lines all the time so check back often and you might find something special!

Restrictions of use of Hero Stash

The Hero Stash website and logo are designs and images that are property of Fotura Pty Ltd and may not be reproduced. Users of the Hero Stash website may not copy, store, or reproduce the information and images contained without prior permission from Hero Stash.

Rare/Second Hand Products

Did you know that we also sell rare and uncommon collectables? Our physical store buys second hand collections which we sell in-store. These are 90% Pop! Vinyl Figures and include old vaulted pops, hard to get US imports, stickered exclusives and Funko Store exclusives.

Some things to remember about our rares/uncommons:

- They are second hand and obtained via in-store trades
- Boxes may not be mint condition and may contain damages which will be listed in the product description
- Buy at your own risk, we cannot physically show you the box when you buy online so it is up to you to read the description and accept any box damage
- No returns or refunds will be accepted, all sales are final
- All Pop! Vinyl figures sold online in this category will be shipped in a pop protector
- Funko Store exclusives will 90% of the time be brand new and obtained via import rather than store trade in.
- Prices are subject to change as we are constantly watching the market and prices may go up or down at any time
- All prices include GST

We hope to provide you with as many rare collectables as possible. If you would like to sell some or all of your collection, please contact us.

Out Of Box (OOB) Products

As with our rare/uncommon section of this website, the Out Of Box section are products which are sold as second hand stock. Products consist of Pop! Vinyls, Dorbz, Mystery Minis & Blind Bags as well as other collectables which have either no box or a damaged box.

- All OOB products are considered to be second hand stock
- OOB stock is sold in as-is condition, there may be scuff marks/paint flaws which are not visible in the photo. Buy at your own risk
- OOB stock can be viewed in store
- OOB Mystery Minis may be shipped in a Mystery Mini box unrelated to the set for protection during shipping.
- Some OOB Pop! Vinyls come with their box, but the box is significantly damaged it is sold as an OOB product.
- All prices include GST
- No returns or refunds will be accepted, all sales are final

The Stash Club

- By purchasing a membership to the Stash Club, you are providing support to the Hero Stash brand. It is important to note that memberships purchased are non-refundable.
- Members will be charged once per month, according to what date they signed up by the original payment method.
- Members can cancel their subscription at any time.
- Hero Stash reserves the right to change the membership benefits and fees at any time and or cancel the Stash Club.