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Emerald City Virtual Con Shared Exclsuives 2021 are at Hero Stash

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Emerald City Virtual Con Shared Exclsuives 2021 are at Hero Stash
Once again, with Comic Conventions not going ahead in the U.S. right now, Funko have decided to launch their Spring Convention Exclusives via a Virtual Con.
This means that we get some fresh new shared exclusive Pop! Vinyls!

We will have stock physically on hand in our retail store from this Friday. All stock will be ready for collection or shipping. Read below for all of the details regarding this launch.

Our Online store will go live with Funko Spring Convention Exclusives at 7.30am (South Australian time) on Friday 5 March 2021.

Our retail store will open at 7.30am on Friday 5 March with all shared exclusives on hand and ready for purchase.

We aren't allowed to reveal exactly which shared exclusives we will have for sale, but there are plenty of "reveals" by Funko on their blog post and other Social Media accounts.

Some of the exclusive items will be in very limited quantities and will sell out quickly. Items which are ‘Out of Stock’ on the website may become available again later on the day as we consolidate store inventory with website inventory.

This is how it will work:

Online
- Our Online store (www.herostash.com.au) will go live with ECCC stock at 7.30am (SA time) on Friday 5 March 2021.
- All products listed will be physically in stock in our store and shipped as fast as possible. Pick up orders will be ready for in store immediately after ordering.
- For the first hour there will be a limit of 1 of the same exclusive per person, any orders with multiple of the same product will be cancelled and refunded in full. After 8.30am there will be no limit per order.
-  Any items that are “Out of Stock’ may become available again as store inventory and cancelled orders are consolidated with the website inventory.
- Stock levels will be reflective of what we receive prior to Friday. Some exclusives will be re-stocked the following week.

In-Store
- Our physical retail store (Shop 2, 79 Hampstead Road, Manningham 5086) will open at 7.30am (SA time) on Friday 5 March with all ECCC shared exclusives ready for sale at that time.
- There will be a limit of 1 item per person for the first hour. After 8.30am there will be no limit per person.
- Some stock levels will be separate from the Online store so if products are sold out Online, they may still be available in store.


We will do our best to help as many collectors get what they want, but unfortunately the nature of exclusives means that they are limited pieces some products will be sold out in a matter of minutes.


Some tips to help secure what you want:
- Have a clear list of what products you want in priority order
- Login to the website before 7.30am on Friday and ensure that your shipping address is correct
- Remember what time zone you are in and the time difference to SA time
- Redeeming Acorns or using other discount codes may slow you down
- Check out with PayPal for the fastest checkout
- Remember that some products will be in extremely limited quantities. You may wish to order those straight away before ordering other exclusives
- Have fun and if the item sells out, be patient and keep checking as we will aim to re-stock all products again


Common questions:
Q - Can I pre order?
A – No, we are under contractual obligations to not pre-sell any items before 7.30am on Friday. All ECCC exclusives are sold on a first come first served basis.

Q – Can you hold an item for me to pick up in store?
A – We cannot hold any products without prior payment, this is to ensure everyone has a fair chance.
If you would like to hold a product for store collection you can purchase Online and use the Pickup in Store option on the shipping screen during checkout. Then the product is reserved for you immediately until you can collect it.

Q - Can I purchase multiple of the same product?
A – Not for the first hour, this is to give everyone a fair chance so there will be a limit of 1 of each exclusive per person both Online and In-Store for the first hour of launch. After the first hour you may purchase multiple of the same product.

Q – What time will you sell Online?
A – Products will go live at 7.30am (SA time) on Friday 5 March 2021.

Q – What time will your store open?
A – Our store will open at 7.30am on Friday 5 March 2021.

Q – Will you re-stock sold out products?
A – Yes, we aim to re-stock as many as we can the following week. This may not include all products that are out of stock, but we will do our best to re-stock as many as possible.


If you have any more questions please contact us via Social Media or email and we will get back to you as soon as possible. Please understand that this is one of our busiest times of the year and dispatch of orders will take longer than normal, but we will be working very hard to get them out as soon as possible. Please be confident that we are working to get your order out as fast as possible and any emails or phone calls will only slow us down.

Keep it Fun-ko and good luck!


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